Shipping & Returns

Shipping

We work hard to ensure your orders are sent out quickly and efficiently. Your order will be shipped within 48 business hours of placing an order, with tracking information sent via email.

All one-time orders over $40 ship free!

Returns

Customer service is our priority. We proudly stand behind all of our products and if your product is damaged we will work to replace it or refund your order. Customers have 30 days after delivery to contact our team and request a replacement or refund.

Customers are responsible for return shipping costs as well as restocking/reshelving, which will be deducted from your refund amount. Returned tems must be in original packaging.

If you’re not happy with your order, please send an email to: woof@metropaws.com

Please note that our hours are 9 AM MT - 5 PM MT