Forms of payment: •    Online shopping is safe and secure with us.  Metro Paws®  LLC utilizes Secure Socket Layering (SSL) which ensures safe internet transmission of your personal information. Shipping: All items are shipped via USPS First Class mail, USPS Priority or USPS Global for international orders. Delivery Confirmation/Tracking number is included. • Our items are handmade at the time of the order. Please allow 3 weeks for delivery, depending on the size of the order. • We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments. International Shipment • If you are located outside the USA please contact us to determine if we can deliver to your location and estimated shipping cost. Please note: Tutus are shipped in large boxes. • Customer is responsible for all applicable taxes. • All prices posted on this web-site are in US dollars. Order History & Status: This service is offered to registered users. Click here if you would like to register or Login Returns: • Prior to returning the items, please contact Metro Paws® LLC in order to obtain a return authorization number. • Your return must be postmarked within 7 days from the date you receive your order. • Insure and return your package with a shipper who utilizes tracking information, as we cannot be held liable for lost/damage/stolen packages. • Return the unused product in its original packaging *Tags must be intact*. • Shipping and Handling is non-refundable and return shipping is at the purchaser's expense. • All returns and exchanges will incur a 15% restocking fee. • All merchandise returns can be processed for store credit only. Product must be un-opened and in original condition and returned within 7 days from the date your received your order. Undeliverable Packages • Failed Delivery Attempts. If no one is present to accept the delivery the package will be returned to us and can be reshipped at the purchaser's expense. Shipping and Handling is non-refundable and refunds are processed for store credit only. Incorrect Address • If the address is incorrect or outdated the package is typically returned to us by the carrier. Order can be reshipped at the purchaser's expense or refunded for store credit. • We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments. Order Cancellation • You can cancel your order within 48 hours of placement for a full refund. Payments • Bounced checks will be assessed a $30.00 charge. • Must be a licensed business by the state & city you are doing business in. You may not purchase wholesale from Metro Paws® LLC if you are not a licensed business. Doing so is punishable by the law. • No Minimum. Big or small we value your order! • Usually ships within 3 weeks. • eBay® sales for Metro Paws® LLC wholesale orders is prohibited. • Registered NAPP* professionals are available to assist your marketing campaigns using Metro Paws® images. This is a courtesy service offered to our registered retailers.    *National Association of Photoshop Graphic Designers Download wholesale application here.

Disclaimer: We cannot be held responsible for any mishap in the event of using whatever product or information Metro Paws® LLC is attached to. Never leave your pet unattended. Treat your pet as your children when it comes to safety. If your pet has tendency for chewing, we suggest you remove any extraneous pieces.
Your use of the site is entirely at your own risk, In no event will Metro Paws® LLC be liable to you for your damages or losses resulting from or arising under any cause in connection with your use of, misuse of, or , reliance on the site, or on the site content, or products sold whatsoever.

(All information provided by you is kept confidential and will only be used for valuation and confirmation. We do not sell information nor do we email you newsletters or company information without your prior approval.)